Mu gihe cya garanti, uwabitanze agomba gusubiza mu minota 60 nyuma yo kubimenyeshwa nuwabisabye, kandi abakozi ba serivisi bazagera aho bitarenze amasaha 24-48.Niba ibikoresho byangiritse kubera inshingano zuwabitanze, mugihe umukoresha asabye gusimbuza ibikoresho, uwabitanze agomba kubyemera nta shiti, kandi amafaranga yose yakoreshejwe agomba kwishyurwa nuwabitanze.Niba byatewe ninshingano zumukoresha, utanga isoko azafasha mugihe gikwiye gusimbuza ibikoresho, kwishyuza ibiciro byibice, no gutanga serivise zijyanye na tekinike kubuntu.
Hanze yigihe cya garanti, nyuma yigihe cya garanti, murwego rwo kurengera inyungu zuwasabye no gukora ibikoresho bisanzwe, uwabitanze azatanga serivise yubuzima bwe bwose.Ibicuruzwa byabigenewe bizaba biri munsi ya 15% ugereranije nigiciro kiriho cyo kugurisha isoko, kandi birashobora gutanga imyaka 20 ubudahwema.Kubandi batanga serivise, gusa ibiciro byumusaruro bizishyurwa.
Iyo ibikoresho biva mu ruganda, izina ryibicuruzwa, ibisobanuro, umubare, (kode), umubare usanzwe nubunini bwibice byangiritse nibikoresho bizatangwa.(reba Umugereka)
Utanga isoko azahugura abakozi bashinzwe kubungabunga no kubungabunga ahantu hagenwe nuwabisabye.Abahugurwa bazashobora kumva ihame, imikorere, imiterere, intego, gukemura ibibazo, imikorere no kubungabunga.
1. Serivisi yo kugurisha
1. Inkunga ya tekiniki: kumenyekanisha ibicuruzwa byikigo kubakoresha cyangwa ayandi mashami mubyukuri kandi birambuye, subiza ibibazo bitandukanye wihanganye, kandi utange amakuru yubuhanga yuzuye neza;
2. Ku iperereza ryakozwe: gukora iperereza ahakoreshwa gaze kubakiriya kugirango wumve ibyo abakiriya bakeneye;
3. Kugereranya no gutoranya gahunda: gusesengura, kugereranya no gutegura gahunda yo gukoresha gaze ikwiranye nibyo abakiriya bakeneye;
4 y'abakoresha.
5. Igenamigambi ryibicuruzwa: ukurikije gazi yihariye isabwa kubakiriya, kora igishushanyo mbonera cya "cyakozwe", kugirango abakiriya babone ikiguzi cyishoramari cyane mubukungu.
2. Serivisi igurishwa
Gushyira umukono ku masezerano hakurikijwe amategeko n'amabwiriza ya Leta abigenga no kubahiriza byimazeyo uburenganzira n'inshingano zo gukora amasezerano;
Tanga ibikoresho birambuye byo gushushanya ibikoresho (igishushanyo mbonera cyerekana, igishushanyo mbonera, igishushanyo mbonera cyamashanyarazi nigishushanyo mbonera) mumashami abishinzwe mugihe cyiminsi icumi amasezerano atangiye gukurikizwa;
Abakozi bashinzwe ubwubatsi bakurikiza byimazeyo umutekano w’igihugu n’ibisabwa kugira ngo bagenzure ubuziranenge, bagenzure ubuziranenge ku masano yose yo gukora ibikoresho no guteranya kugira ngo ibikoresho bigerweho;
Ba injeniyeri ba serivise batanga ubumenyi bwubuhanga kandi bwuzuye kubuhanga bwa tekinike kubakoresha, kandi barashobora gutanga serivisi zuzuye kandi zujuje ubuziranenge kubigo igihe icyo aricyo cyose.
Ibikoresho byose bifite ibikoresho byo gutumiza no kohereza hanze flange na anchor bolt, kandi ibyemezo byose biruzuye (utanga isoko agomba gutanga icyemezo cyubwato bwumuvuduko, icyemezo cyibicuruzwa, imfashanyigisho, imfashanyigisho, nibindi).
Injeniyeri ya serivisi azarangiza kwishyiriraho no gutangiza ibikoresho nyuma yo gutanga hamwe nihuta ryihuse kandi ryiza cyane ku nkunga ikwiye yabakiriya.
Kuri gahunda ya serivisi kurubuga:
| Inomero y'uruhererekane | Ibikorwa bya tekiniki | Igihe | Umubare w'amazina y'umwuga | Remarks | |
| 1 | Ibikoresho mu mwanya hamwe nuyobora imiyoboro | Ukurikije uko ibintu bimeze | injeniyeri | 1 | Fasha abakoresha gushiraho amategeko yimikorere na sisitemu yo gucunga sitasiyo ya azote. |
| 2 | Amabwiriza yo kwishyiriraho ibikoresho | Ukurikije uko ibintu bimeze | injeniyeri | 1 | |
| 3 | Kugenzura mbere yo gutangiza ibikoresho | Ukurikije uko ibintu bimeze | injeniyeri | 1 | |
| 4 | Gukurikirana ikizamini | Umunsi w'akazi | injeniyeri | 1 | |
| 5 | Kurubuga rwa tekiniki | Umunsi w'akazi | injeniyeri | 1 | |
3. Nyuma ya serivisi yo kugurisha
1. Isosiyete ifite ishami rya serivisi nyuma yo kugurisha kugirango ikore neza sisitemu;
2. Igihe cyubwishingizi bwibikoresho kigomba kuva mubikorwa bisanzwe mumezi 12 cyangwa amezi 18 nyuma yo kubyara, icyambere.Muri iki gihe, ikiguzi cyo gusana cyangwa gusimbuza ibikoresho nibice byatanzwe nuwabitanze kubera ibibazo byubwiza agomba kwishyurwa nuwabitanze.Niba ibikoresho byangiritse cyangwa byasimbuwe kubera imikorere mibi no gukoresha nabi, amafaranga yakoreshejwe azayakoresha.Nyuma yigihe cya garanti, utanga isoko agomba gutanga serivisi zokwishyura ubuzima bwe bwose.
3. Gushiraho amadosiye y’abakoresha kugirango umenye neza ko inyandiko z’imbere mu kigo zishobora kugenzurwa, kumenya imikorere y’ibikoresho, no guhora utanga uburyo bwo kubungabunga no kwirinda ku bakoresha;
4. Abakozi ba serivisi bahamagara rimwe mu mezi atatu, bakagenzura imikorere y'ibikoresho kurubuga buri mezi atandatu, kandi bagatanga ibitekerezo byumvikana kubakoresha;
5. Nyuma yo kwakira amakuru ya serivisi ya terefone cyangwa terefone kubakoresha, tuzahita dusubiza neza.Niba ikibazo kidashobora gukemurwa kuri terefone, ibikoresho bigomba gusanwa kurubuga rwumukoresha mugihe cyamasaha 24;
6. Buri gihe wohereze abantu kubakiriya gukora imyitozo yo gusana no kubungabunga abakiriya kubuntu.
7. Subiza ibyifuzo byose, usure buri gihe kugaruka, kandi utange serivisi ubuzima bwawe bwose;
8. Nyuma yigihe cya garanti irangiye, isosiyete ishyira mubikorwa ubuzima bwose no gukurikirana ibikoresho, ikanatanga ibikoresho na serivisi kubiciro byigiciro;
9. Ukurikije imicungire yubuziranenge bwa serivisi, isosiyete yacu itanga serivisi zikurikira zoherejwe kubakoresha:
| Inomero y'uruhererekane | Ibikorwa bya tekiniki | Igihe | Icyitonderwa |
| 1 | Shiraho ibikoresho byabakoresha ibikoresho bya dosiye | Mbere yo kuva mu ruganda | Ibiro by'akarere bishinzwe gushyira mu bikorwa no gutanga icyicaro gikuru |
| 2 | Shiraho ibikoresho byabakoresha ibikoresho bya dosiye | Nyuma yo gutangira imirimo | Ibiro by'akarere bishinzwe gushyira mu bikorwa no gutanga icyicaro gikuru |
| 3 | Gukurikirana terefone | Ibikoresho bimara ukwezi | Sobanukirwa namakuru yimikorere hanyuma uyandike ku cyicaro gikuru |
| 4 | Gusura kurubuga | Ibikoresho bimara amezi atatu | Sobanukirwa n'imikorere y'ibigize hanyuma wongere uhugure abakoresha abakoresha |
| 5 | Gukurikirana terefone | Ibikoresho bimara amezi atandatu | Sobanukirwa namakuru yimikorere hanyuma uyandike ku cyicaro gikuru |
| 6 | Gusura kurubuga | Ibikoresho bimara amezi icumi | Kuyobora kubungabunga ibikoresho, kandi uhugure ababikora gusimbuza ibice byambaye |
| 7 | Gukurikirana terefone | Umwaka umwe ukora ibikoresho | Sobanukirwa namakuru yimikorere hanyuma uyandike ku cyicaro gikuru |